By subscribing to Seampify’s services, you agree to the following terms and conditions:
1. Subscription & Billing
- Subscriptions are billed quarterly or annually, depending on the selected plan.
- Payment must be made in full before the subscription period begins.
- All fees are non-refundable unless otherwise stated in writing by Seampify.
2. Trial Account
- The trial period is strictly 7 days from activation. No extensions will be granted under any circumstances.
- The trial is intended solely for testing purposes and must not be used for actual business operations or live customer communication.
- Seampify is not responsible for any untested features, usage issues, or data loss during or after the trial period.
- Each brand is entitled to only one (1) trial account. Duplicate trial registrations will be rejected.
- Clients must use their own WhatsApp number for trial setup. Seampify does not provide numbers for registration.
- Continued use after the trial period requires upgrading to a paid plan. All trial data may be permanently deleted after the trial ends without further notice.
3. Usage Rights
- Each Seampify subscription account is strictly limited to one business or brand. Sharing accounts across multiple businesses or brands is strictly prohibited.
- You agree to use Seampify services in compliance with all applicable laws and refrain from abusive or fraudulent behavior.
- Clients agree to comply with all policies set by Meta for the use of WhatsApp Business API and other related services.
4. Chatbot Builder Access
- Each subscribed Seampify account may be entitled to one complimentary chatbot builder setup.
- The chatbot includes up to 10 steps per flow, where each question or answer counts as one step.
- The chatbot is limited to a single language per setup.
- Clients must provide the initial content or script copy, and Seampify will enhance or optimize the content for clarity and engagement as needed.
- Additional chatbot flows, languages, or advanced logic beyond the included setup may be subject to extra charges.
5. Meta Partnership & Platform Compliance
- AdFortless Sdn Bhd (operator of Seampify) is an official Meta Business Partner, and all WhatsApp Cloud API services are provisioned directly from Meta.
- Seampify does not provide phone numbers for WhatsApp Cloud API registration. Clients must prepare a valid SIM number (landline or mobile) for setup.
- Seampify does not provide broadcasting (conversation) credits. All conversation credits must be purchased directly from Meta via the client’s own billing account. If the client opts to purchase credits through AdFortless Sdn Bhd, the client is required to make an upfront payment to AdFortless. A 15% handling fee will be applied to the total amount.
- Upon usage, AdFortless will deduct credits accordingly and provide the client with a monthly credit usage statement no later than the 7th of the following month.
- All account setups and approvals are subject to Meta and WhatsApp Corporation’s policies and reviews. Seampify cannot guarantee approval or activation timelines.
- Seampify follows all updates, terms, and pricing changes issued by Meta. If Meta revises its charges, AdFortless Sdn Bhd (operator of Seampify) will notify clients. Clients are expected to comply with these updates.
6. Phone Number Policy
- To use a number on WhatsApp API, you must ensure the number is not currently linked to any WhatsApp app. If it is, you will need to delete the account from the WhatsApp app. Please note that this deletion will erase all existing chat history permanently. Seampify does not take any responsibility for any data loss resulting from this process.
- After onboarding, changing the phone number associated with a WhatsApp Cloud API channel is not allowed unless the number is permanently banned by Meta due to spam reports originating from the client’s contact base.
- Clients are entitled to three free replacements due to permanent bans. The fourth and subsequent replacements will incur a charge, subject to the latest pricing.
7. Banned Numbers & Appeals
- Seampify is not liable for WhatsApp numbers being banned by Meta.
- Seampify may assist in the appeal process to Meta, but the final decision lies solely with Meta.
8. Contact Data & Conversations
- Seampify does not supply or share any contact databases. All contact data must come from the client.
- Seampify does not access client-customer conversations unless explicitly required for troubleshooting.
- By using Seampify, the client agrees to allow Seampify’s support team to access chat logs only when needed for technical diagnosis or error investigation.
- Seampify stores incoming and outgoing conversation history for up to one (1) year from the date of creation. Clients are strongly advised to back up conversation records regularly via the System Logs section, as data older than one year will no longer be available.
9. Multiple Channels
- Clients may operate multiple WhatsApp Cloud API channels under one Seampify account.
- However, each channel must represent the same brand or business entity and comply with Meta’s business verification requirements.
10. Omnichannel Platform Disclaimer
- Seampify is an omnichannel platform that integrates with various communication channels (e.g., WhatsApp, Messenger, Instagram).
- Seampify functions as a messaging sync platform only and does not control the behavior, limitations, or policies of any external channel.
- Each integrated channel is governed by its own platform guidelines, and clients are responsible for complying with those channel-specific terms.
11. Data Retention & Termination
- Once a subscription ends, all data in your Seampify account will be retained for 30 days.
- After 30 days, all data will be permanently deleted and cannot be recovered.
- Clients are responsible for backing up any important data before the end of this retention period.
12. Downtime & Maintenance
- Seampify may occasionally undergo scheduled or unscheduled maintenance, upgrades, or updates, which may cause temporary service interruptions.
- While we strive to minimize downtime, some disruptions may be unavoidable. We appreciate your understanding and patience.
13. Cancellation & Payment Enforcement
- No cancellation is allowed once the client has accepted these Terms and Conditions.
- No refunds will be provided if the client terminates the service before the end of the agreed subscription or contract period, regardless of the reason.
- AdFortless Sdn Bhd reserves the right to withhold service delivery if any outstanding payments have not been fully settled by the client.
14. Account & Data
- Clients are responsible for safeguarding login credentials and managing user access to their Seampify account.
- All data is handled securely and in accordance with Seampify’s Privacy Policy at https://www.seampify.com/privacy-policy/.
15. Modifications & Termination
- Seampify reserves the right to update its pricing, terms, or feature availability with prior notice.
- Clients may cancel their subscription anytime; services will remain active until the end of the billing cycle.
- Seampify reserves the right to suspend or terminate services in the event of abuse, non-payment, or violations of these terms.
- Seampify reserves the right to amend or update these Terms and Conditions at any time, without prior notice. Continued use of the platform after any such changes constitutes acceptance of the revised terms.
- Clients are responsible for reviewing the latest version of the Terms and Conditions, which is available at www.seampify.com/seampify-subscription-terms-conditions. Continued use of Seampify services indicates acceptance of any updated terms.
16. Limitation of Liability
- Seampify is not liable for indirect, incidental, or consequential damages arising from the use of its services.
- Service uptime may depend on third-party platforms (e.g., Meta), and Seampify cannot guarantee uninterrupted access.
17. Support & Contact
- For technical support, account inquiries, or cancellations, clients may reach out to support@seampify.com or contact the support team via WhatsApp at +60133363913
- Seampify provides support and troubleshooting primarily through WhatsApp for convenience and faster communication. Our support team will make every effort to respond as soon as possible, typically within working hours. However, response times may be delayed during periods of high message volume.
- Support is available during working hours, Monday to Friday, from 9:00 AM to 6:00 PM (Malaysia Time). Support is not available on weekends or public holidays.
- Seampify will provide advance notice in the event of holiday closures or special occasions that may affect support availability.
- We strive to resolve all issues promptly, Seampify is not liable for any delays in resolution that may occur due to technical complexities or third-party dependencies. Subscription billing will continue during the troubleshooting period, and no extensions or compensations will be provided for downtime.